Social Security Office in Roanoke, VA: Location, Hours, Phone Number & What to Bring

If you've been told to visit or call the Social Security office serving Roanoke, you probably have a specific reason — a mailed notice you don't understand, an application you need to finish in person, or documents you need to provide. Here's what you need to know before you go, plus what to do if your visit is related to a disability claim.

Roanoke Social Security Office Location

Address: 612 S Jefferson Street, Suite 100 Roanoke, VA 24011

The office is located beside the Roanoke City Public Library, at the corner of Jefferson Street and Bullitt Avenue.

Phone Numbers

Local office line: (866) 701-8179
National SSA line: 1-800-772-1213
TTY (hearing impaired): 1-800-325-0778

The national line is staffed Monday through Friday, 8:00 a.m. to 7:00 p.m., and can often answer questions or schedule appointments faster than the local line during busy periods.

Office Hours

The Roanoke field office is generally open Monday through Friday, 9:00 a.m. to 4:00 p.m., and closed on weekends and federal holidays. Hours occasionally shift for a specific day of the week or during federal furloughs, so it's always worth calling ahead or checking the SSA office locator before you drive over.

Do You Need an Appointment?

Yes — in most cases. Since 2025, the Social Security Administration has asked visitors to schedule an appointment before coming to a field office rather than walking in. You can schedule one by:

Calling the local number, (866) 701-8179
Calling the national line, 1-800-772-1213
Using your online my Social Security account at ssa.gov

Walking in without an appointment is still possible for some urgent matters, but expect a significantly longer wait, and there's no guarantee you'll be seen the same day.

What to Bring With You

Whatever your reason for visiting, bring:

A government-issued photo ID (driver's license or state ID)
Your Social Security number or card
Any letters or notices SSA sent you (bring the actual document, not just a description of it)
Medical documentation, if your visit relates to a disability claim
A list of medications, doctors, and treatment dates, if applicable

If you're applying for or appealing a disability claim, bring copies rather than originals when possible, and keep a personal copy of everything you submit.

What Happens Inside

Expect a security screening similar to a courthouse — a metal detector or bag check — followed by check-in and a wait for your name to be called. Wait times vary widely depending on time of day and time of month; early mornings and midweek tend to be less crowded than Mondays or the days right after the 1st and 3rd of the month, when many benefit-related visits cluster.

Important: The Field Office Isn't Where Disability Hearings Happen

This is a common point of confusion. The Roanoke field office handles applications, documentation, address and payment changes, replacement cards, and general account issues — but it does not conduct disability hearings. If your SSDI or SSI claim has been denied and you've requested a hearing before an Administrative Law Judge, that hearing is scheduled through a separate regional hearing office on the second floor of the Jefferson Street location, and it may be held by phone, video, or in person depending on your case.

If you've gotten a hearing notice and aren't sure what it means for your case, that's a good moment to talk to someone who works with these claims regularly.

If Your Visit Is About an SSDI or SSI Claim

A lot of what brings people to this office isn't routine — it's a denial letter, a request for more medical evidence, or a delay in processing a claim. If that's why you're here, a few things are worth knowing:

A denial isn't the end of the road. Most approved claims were denied at least once before they were approved.
Missing paperwork is one of the most common reasons for delay. If SSA asks you for something, getting it to them quickly and completely matters more than almost anything else in your case.
Staffing and funding reductions also cause delays. Having an experienced attorney on your side can help you cut through the confusion or fix any problems you may encounter along the way.
You don't have to handle an application or appeal. Many Roanoke-area claimants bring in help for their initial application or after their first denial, once it's clear the process is more involved than expected.

Suyes Law Helps Roanoke-Area SSDI and SSI Claimants

If you need to file an application for benefits, are dealing with a denied claim or an upcoming hearing, or you're just not sure what your next step should be after a visit to the Roanoke Social Security office, Suyes Law can review your situation and explain your options — there is no cost for the initial conversation.

Call (888) 672-0720 to talk with our office about your Social Security disability claim.

This information is provided for general informational purposes only and does not constitute legal advice. Office hours, phone numbers, and appointment policies are subject to change; contact the Social Security Administration directly to confirm current details before your visit.